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Frequently asked questions |
At Futures we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: info@futures-supplies.co.uk
Alternatively, you can call us on: 020 8689 2072
Or fax us on: 020 8689 6027
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions: |
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| How do I open a credit Account Facility? |
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| How do I get a Username and Password so that I can sign on and place an order online? |
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| What are your Carriage Terms? |
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| What day is delivery due? |
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| Can I see a Representative? |
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| If I order more cases, do I get a better price? |
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| Is it in stock? |
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| Can I have the MSDS Sheets to assist with my
COSSH Assessments? |
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| Can I have a sample? |
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| What times are you open for business? |
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| Are dispensers free? |
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| What are your Bank Account Details? |
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| I've had the wrong goods delivered, what should I do? |
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| I am unhappy with the goods you have sent me |
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| The goods you have sent me are damaged |
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| The goods do not seem to be the same as the last time I ordered them |
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| I may not be available when you try to deliver |
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| Do you demonstrate Application Equipment? |
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| What is your returns policy? |
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| The goods are faulty, what should I do? |
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How do I open a credit Account Facility? |
| Please complete the form on our Website.
Your account will normally be opened in 4-5 working days. Should you require goods urgently please contact our Sales Office. Please note that for sole traders and Limited Companies which have traded for less than six months we will not be able to offer a Credit Account Facility, we shall,
however, be pleased to trade initially on a payment with order. |
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How do I get a Username and Password so
that I can sign on and place an order online? |
If you haven't got a username and password:
If you already have an account with us, fax your request on company
headed stationery to 020 8689 6027 or email us at
info@futures-supplies.co.uk and we
will contact you to issue your individual username and password which will
give you access to your contract prices online.
If you do not have an account with us, please complete the
credit
application form, online enquiry, or fax us your request on company headed
stationery to 020 8689 6027 and we will contact you to arrange to open an account for
you and issue your individual username and password. |
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What are your Carriage Terms? |
| Our deliveries are carried out free of charge subject
to minimum order value of £50, area/location and a 50p charge inside the
congestion charge zone. Deliveries can be carried out on an 'as and when
required' or regular 'standing order' basis. |
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What day is delivery due? |
| If your goods are despatched by carrier they will normally be delivered within 3 days of placing your order.
Orders placed by 2pm will be despatched that day. |
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Can I see a Representative? |
| Please contact our Sales Office who will be pleased to make arrangements. |
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If I order more cases, do I get a better price? |
| Please contact our Sales Office who will be pleased to discuss your requirements. |
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Is it in stock? |
| We hold large stocks of the products shown on our Website and can normally deliver from stock.
Please contact our Sales Office to confirm availability. |
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Can I have the MSDS Sheets to assist with
my COSSH Assessments? |
| Some products have the MSDS sheets on line. If you cannot find the one you require, please contact our Sales Office who will be able to
fax, post or e-mail it to you by return. |
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Can I have a sample? |
| Please contact our Sales Office who will provide assistance. |
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What times are you open for business? |
| Our Website is open 24 hours a day, 7 days a week! Office hours are 9:00am - 5:00pm Monday to Friday. |
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Are dispensers free? |
| Main line dispensers are supplied 'free on loan' under our standard 'Terms & Conditions of Business'. They remain the property of Futures and are subject to charge. |
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What are your Bank Account Details? |
Our Bank details are:
Barclays Bank PLC; Our Account Name is: Futures Supplies & Support Services Ltd; Sort Code is: 20-05-57;
Account Number: 40259098 |
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I've had the wrong goods delivered, what should I do? |
| We are sorry that this has happened. Please contact our
Sales Office who will be pleased to make arrangements to exchange them as
quickly as possible. |
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I am unhappy with the goods you have sent me |
| Please contact our Sales Office who will make arrangements
to exchange them or make a refund. |
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The goods you have sent me are damaged |
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. |
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The goods do not seem to be the same as the last time I ordered them |
| Please contact our Sales Office who will be able to explain
the reason for the change. |
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I may not be available when you try to deliver |
| Please advise us of any special delivery
requirements i.e. phone before delivery. Due to the nature of the goods
involved, we are unable to leave goods without a signature. There may be an
additional charge for certain special arrangements. |
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Do you demonstrate Application Equipment? |
| We can arrange demonstrations for items of equipment. Please contact our Sales Office or our Local Area Representative to make arrangements. |
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What is your returns policy? |
| If goods are unused and in their original packaging we will
gladly credit or refund them. However a handling charge will be applied. Unfortunately we are unable to do this with
special order items, unless they are faulty. |
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The goods are faulty, what should I do? |
| Please contact our Sales Office who will make
arrangements for repair/replacement as quickly as possible. |
