Futures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”
Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.
To find out more and see our reviews visit the website www.futures-supplies.co.uk
Ensuring highest standard of training and development has always been fundamental to Futures Supplies. We believe whole heartedly in supporting our personnel through continual training and development that is practical, enjoyable and applicable to each individual.
Continually investing in staff to ensure expertise, motivation and job satisfaction endorses our company belief that a happy team creates happy customers.
We would like to congratulate Dave Wilder, who recently successfully completed the Supervisors General Health & Safety Course and Valentin Petrea, the AITT accredited Reach Truck training.
Futures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.
The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.
With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.
Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.
Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.
The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.
Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.
You can see our feedback by visiting the website at www.futures-supplies.co.uk
We want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.
This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.
In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.
Our celebration 20th Anniversary newsletter is now available on the website.
It’s been an amazing journey and we never forget that without the support of our amazing team, suppliers and customers both past and present that we wouldn’t be here today, so a heartfelt thank you goes out to you all.
We hope you enjoy the old photos of the journey as much as we did putting them together to share with you.
Here’s to the next 20 years!
A study by Plimsoll Publishing Ltd has rated Futures Supplies and Support Services Ltd as “STRONG” in their latest analysis of the UK’s largest companies. This is the highest accolade awarded by Plimsoll and reflects our outstanding performance over the past 12 months.
This has been achieved in a difficult marketplace where a number of competitors are in financial danger and a record number are making a loss.
The Plimsoll analysis individually asses each company and provides a rating of Strong, Good, Mediocre, Caution or Danger, we are delighted to be one of only a minority of companies in our sector rated at the top of our field as “Strong”.
You can get the latest report industry report at www.plimsoll.co.uk <http://www.plimsoll.co.uk>
The team at Futures Supplies would like to thank all of our valued customers for your continued custom, support and loyalty throughout 2014
Our delivery elves will be taking a break on Christmas Day and Boxing Day so please schedule your orders for December and January as early as possible to enable us to allocate you a delivery slot and ensure sufficient stock is available.
Remember, you can continue to place orders all over the Christmas and New Year holidays, 24 hours a day, 7 days a week on the website, as well as downloading your invoices, POD’s and statements.
View our fun video on our Facebook or Twitter page.
Watch out for your Santa Selfie here……………………………
Our very own Santa Daniel is busy out and about throughout November and December delivering Christmas cheer to our wonderful customers to thank you all for your valued business and loyalty over the past year.
Following the appointment of Marc Kemp as Managing Director this year, Futures Supplies has seen considerable growth and continues expand its young vibrant team with well trained, motivated and quality personnel to support the ever expanding customer base.
The company now runs seven delivery vehicles, a team of drivers and warehouse support staff and has recently seen David Wilder join the team as the Warehouse Manager. With his vast experience in this area David will oversee and support the team to ensure we deliver the very best in customer satisfaction throughout the logistics department.
David is responsible for the day to day and smooth running of the transport department, its personnel and vehicles. He is an experienced manager, a qualified first aider and experienced reach truck operative. He oversees goods in and out and supports the logistics team including the drivers to ensure they carry out their roles to meet customer expectations and ensure the continual improvement and smooth running of the logistics department.
On the 1s September new EU eco-design and labelling regulations comes into force. The EU energy label is being introduced by the European Union and means manufacturers will not be able to manufacture or import vacuum cleaners with a motor that exceeds 1,600 watts.
The new EU energy label also means that by 2017, manufacturers will not be able to make or import vacuum cleaners with a motor that exceeds 900 watts. For the first time labels will give vacuum cleaners A to G ratings for energy use, cleaning performance on carpets and hard floors, and dust emissions. The label also requires a minimum level of performance for the vacuum to be sold in the EU.
Just to clarify for all our customers, the only clause in the legislation regarding the removal of these models from the market is that manufacturers can no longer bring these vacuums into the UK. If there are models already sat in manufacturers’ warehouses then they can continue to sell them selling them.
For floorcare and machinery solutions visit our website www.futures-supplies.co.uk or call us to find out about our full range and how we can help you.