Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.
Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.
We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.
Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-
- View and print copy POD’s (delivery notes), invoices and statements
- View your sales order history, in progress and completed orders
- Subscribe to our budget control facility to help you control your costs
- Online ordering 24hours a day, 7 days a week.
- Product images and information
- Download COSHH/ Safety Data Sheets
- Keep up to date with our latest news
- Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
- Check out a product’s environmental credentials
- Set up a list of favourites for easy regular orders
Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.
Recognising that innovation and sustainable products remain high on the agenda, Futures Supplies are delighted to bring you the new Scott Control Toilet Tissue System by Kimberly-Clark.
The range offers a total washroom solution for maximum efficiency, value and washroom hygiene.
Scott Control Toilet Tissue System
- High capacity 314m rolls of soft 2ply tissue which has been designed to minimise pipe blockages.
- The innovative durable & lockable centrefeed dispensing system helps to reduce consumption.
- One-wipe-clean dispenser with no dirt traps for improved hygiene.
- EU Flower Ecolabel and FSC accredited.
Scott Control Rolled Hand Towel System
- Soft absorbent rolled hand towel for improved cleanliness.
- High capacity system uses Airflex technology to give a more compact roll, offering more hand dries per roll and less refilling.
- One-wipe-clean’ dispenser with no dirt traps for improved hygiene.
- EU Flower Ecolabel and FSC accredited.
Scott Control Foam Hand Cleanser System
- Gentle, fragrance-free and colour-free foam soap for frequent use.
- High capacity 1litre cassette delivers 2500 shots, reducing waste and preventing overuse.
- One-wipe-clean’ dispenser with no dirt traps for improved hygiene.
- EU Flower Ecolabel accredited.
The We Mean Business Pop-Up Expo offers an exceptional business opportunity. The Expo will showcase Croydon as London’s fastest growing economy benefiting from a mammoth a £5.25bn investment programme. It will also highlight the borough’s status as London’s leading tech hotspot.
Attracting business people from all types and sizes of firms, from start-ups to SMEs and leading corporates and multi-nationals, the Expo provides unrivalled scope for visitors to network, make new connections and do business, either at one of the 50+ company exhibition stands or at the Speed Networking Sessions.
Visitors can also gain a unique insight into the borough’s many business opportunities from leading experts at the programme of We Mean Business Pop-Up Expo Seminars which will run throughout the day. There will be topical discussions on key commercial issues affecting the Croydon, UK and world markets, with speakers offering market insights which no business can afford to miss.
With street food stalls on the forecourt of The Business Xchange Hub in Lansdowne Road offering every from coffees and snacks to breakfasts and lunches, there will be plenty of opportunities for informal networking.
We hope you will come and visit us on the first floor on Tuesday 3rd October, we would love to see you.
Reserve your free place here:-
Futures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”
Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.
To find out more and see our reviews visit the website www.futures-supplies.co.uk
On Saturday 24th September Andy Hills, our Office Manager and his brother Paul took part in the London to Brighton Off-Road Bike Ride 2016 raising over £1,200 for The British Heart Foundation.
The grueling muddy adventure covered 75 miles of exhilarating terrain including steep forest inclines, tricky technical descents, rocky paths and adrenaline pumping single tracks.
Andy unfortunately sustained an injury but carried on none the less to complete the ride in under 10 hours. I am sure you will be pleased to hear he has recovered well from the ordeal and his injury!
Well done on your fabulous achievement guys.
There is still time to show your support just follow the link:- https://www.justgiving.com/fundraising/andy-hills1
On Saturday 24th September Andy Hills, our Office Manager, will take part in the London to Brighton Off-Road Bike Ride 2016. This challenging ride packs all the best bits of off-road riding together into an amazingly varied route. A gruelling muddy adventure, it covers 75 miles of exhilarating terrain including steep forest inclines, tricky technical descents, rocky paths and adrenaline pumping single tracks.
Andy has always been a keen cyclist and firm supporter of Futures Supplies Corporate Social Responsibility initiatives. In 2011 he was successful in cycling from Land’s End to John O’Groats raising a hefty £5,000.
This year Andy is raising funds for The British Heart Foundation. Coronary heart disease is the UK’s single biggest killer and the BHF funds crucial life saving research into improving the treatment, diagnosis and the prevention of heart and circulatory disease.
Andy will be taking up the challenging cycle ride with his brother Paul. Between them they have already managed to lose some 6 stone through training for the off road ride this year! Andy said “Paul and I had both put on a bit too much weight over the past few years, Paul was also suffering from hypertension and my Dad recently had to undergo major heart surgery. This inspired us to try and do something that will not just help us lose weight and become healthier but also to support the British Heart Foundation who do such amazing work”.
You can read more about their journey and show your support by donating through Andy and Paul’s JustGiving page – just click the following link:- https://www.justgiving.com/fundraising/andy-hills1
Find out more about the British Heart Foundation and their amazing work here https://www.bhf.org.uk/
Futures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.
The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.
With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.
Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.
Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.
The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.
Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.
You can see our feedback by visiting the website at www.futures-supplies.co.uk
Small Business Sunday, shortened to the hashtag #SBS on Twitter, was created by Theo Paphitis in 2010. Theo is best known for appearing on Dragons Den on BBC Two. He is Chairman of Ryman Stationery, Boux Avenue lingerie and Robert Dyas, as well as joint owner of Red Letter Days.
Each week, Theo rewards businesses that tweet him @TheoPaphitis and describe their businesses in one tweet of 140 characters or less including the hashtag #SBS. The team at Futures Supplies was absolutely over the moon to be selected as a winner on 15th February out of hundreds of entries.
Every Monday night at 8pm, Theo reviews and chooses his favourite six, the lucky six are then retweeted to his followers providing a massive boost to the chosen lucky businesses by increasing Twitter followers, creating positive media publicity and crucially increasing sales!
Everyone who has ever won a #SBS retweet becomes part of an elite business club of like-minded individuals who can share business opportunities, successes and networking opportunities.
There is an extremely diverse array of amazing SMEs within #SBS who we are delighted to be a part of. With access to the SBS website and directory www.theopaphitissbs.com providing a valuable profile to all the winners, as well as an annual event where winners get the opportunity to meet Theo and network with other worthy winners, we are excited for the year ahead as an official #SBS winner.
Futures Supplies is delighted to sponsor ‘Forget Me Not Coffee Mornings’ throughout 2016 as part of its corporate social responsibility programme.
Some 500,000 people in the UK have dementia and by 2020 it is expected this will rise to as many as 1 million people. Raising awareness to ensure people with dementia feel included and valued in society is crucial, especially at a local level.
The aim of ‘Forget Me Not Coffee Mornings’ is to bring the local community together to support those who suffer with dementia, along with their family and carers.
The coffee mornings help provide information and support and provide an opportunity for sharing experiences along with practical advice and we are delighted to support such a worthy cause.
You can find out more about the coffee mornings and the Alzheimer’s Society here http://coffeemorning3.wix.com/coffeemorning
We would like to wish you and your families a very Happy Christmas and a Prosperous New Year.
It’s been an amazing record year for Futures Supplies. We have enjoyed celebrating some key milestones with you including our 20th Anniversary, receiving the award for The Best SME Business 2015 and the highest accolade awarded by Plimsoll for ‘Outstanding Performance’ – thank you.
You can continue to place orders on line 24 hours a day, 7 days a week as normal at www.futures-supplies.co.uk right through the Christmas and New Year period and remember we will be here if you have any last minute requirements up to and including 24th, 29th, 30th and 31st December.
A heartfelt thank you to all our valued customers for your loyalty and support throughout 2015 and a promise from all the team here to continue to deliver exceptional service and value throughout 2016 and beyond.