What Defines a Good Distributor Partner?

Principle Cleaning Services in the UK has enjoyed a long and successful relationship with its distributor, Futures Supplies & Support Services Ltd. Jim Freeman at Principle Cleaning explains what he expects from his supplier.

“It is important to us that all of our suppliers share our commitment to genuine partnership working. We look to have trust in our cleaning products supplier to help us meet the promises we make to our customers.

“This is not only in meeting deadlines and supplying the correct products but also in being actively involved in sourcing innovative new solutions and guiding us through the range of products available.” He adds:

“Futures Supplies has helped us with exploring new cleaning products and have helped us incorporate these into our tender proposals. It has a very proactive account management team who are always on hand to offer advice and to provide support.”

Freeman describes Futures Supplies’ key strengths as being in its product knowledge, proactive account management and its availability. “It is imperative in a cleaning product supplier that we can get answers to the questions our customers raise. The management team are all very happy to support our business and regularly go beyond the norm in helping us meet the demands of our customers.” And he is confident that Principle’s relationship with Futures Supplies has had a positive impact on the business. “We have supported each other through our development and we have both benefited through a reputation for delivering a genuinely world class service.”

At Futures Supplies Mandie Kemp explains the company’s ethos. “We aim to deliver service, quality, value, and reliability with environmental consideration through continual improvement and technology. Our role is to deliver more than just cleaning products.”

Kemp continues: “Our role involves providing, through a dedicated account management team, the best advice on the right products to deliver value and quality, outstanding customer service, reliable and efficient deliveries on time, back office support, as well as delivering innovative and original technologies in both products and the services we provide.

“This begins through support at the tender process, the provision of on site training, regular meetings, reporting and maintaining high standards throughout the provision of contracts and beyond.” The distributor has always sought to be at the forefront of delivering new technologies, not just in the product range it offers but also throughout its business processes and operations. Sustainability has been at the heart of its drive to introduce new cleaning products. Futures Supplies also has a highly credible approach to climate change, offering Carbon Neutral supplies since 2006 and achieving a net zero carbon footprint. It worked closely with Principle in fact, when the cleaning company attained carbon neutral status and has been a valuable partner in its environmental management.

Read the full article at:- http://www.europeancleaningjournal.com/uploads/dist-focus-emag_0_6acf490161ce322e.pdf

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