South London based supplier of washroom and cleaning products, Futures Supplies & Support Services Ltd have once again been recognised for its service excellence by the Cleaning & Hygiene Suppliers Association’s National Service Excellence awards.
The CHSA Service Excellence awards dinner was held on 21st October 2004 at Eastwood Hall in Nottingham and Futures Supplies were delighted to receive an award.
The Distributor Service Excellence Survey is not a competition but an opportunity for companies to gain a valuable insight into how their business is viewed by it’s customers as well as a benchmarking the company’s service performance against the industry as a whole. Not all participating companies gain accreditation only those whose performance is above the set criteria.
“We are delighted to have achieved this accolade and we hope it will illustrate to our customers our continued commitment to our service performance as well as an opportunity to gain invaluable insight into how our service performance stacks up against the industry as a whole.” said Operations Manager Daniel Hills.
Run by the Cleaning & Hygiene Suppliers Association, and sponsored by Kimberly Clark, Johnson Diversey Proctor & Gamble and CHT the awards take place every two years. An independent market research company surveyed around 3000 customers. Areas covered included customer service, ordering, support and delivery times and scoring ranged from 10 excellent to 1 very poor.
‘We are delighted to have once more gained recognition for our service particularly as this is awarded by our customers. We pride ourselves on always being happy to go the extra mile to meet our customer expectations’, says Daniel Hills, Operations Manager.
Futures Supplies are independent distributors of washroom, janitorial and associated products supply offices, contract cleaning companies and leisure centres. They have worked hard to deliver service, quality, value and reliability as their ethos and this they believe has attributed to their success in receiving service excellence awards consistently sine 1997.
You can email info@futures-supplies.co.uk for more information