Developments in new products and washroom systems are crucial to the cleaning industry, equally so are innovations in providing new ways of delivering service. Futures Supplies & Support Services Ltd, South London based distributors of washroom, cleaning, janitorial and associated products have taken the development of their website www.futures-supplies.co.uk to a new level.
Providing an online solution directly aimed at the needs of their customers in providing a user friendly on line ‘shopping basket’ facility and a host of other facilities to directly assist and support the user with purchasing their janitorial supplies on-line.
Key areas include access to additional product information including specifications and pictures, up to date COSHH sheets that can be printed easily along with a ‘favourites’ facility to prevent the need to trawl through unnecessary data when selecting products that are regularly purchased.
Internal administration cost of processing a purchase including the cost of administration time and internal paperwork can all but be eradicated by the use of the online shopping facility, which delivers a functional user-friendly, simple and clean design providing a cost effective purchasing solution.
The navigation system is consistent throughout the website to help the user become familiar with the layout of the site and product lines are grouped to ensure the information required is only a few clicks away.
The site also offers the facility to order against multi-site delivery addresses and provides an almost instant order acknowledgement whatever the time of day further illustrating Futures Supplies singled minded approach to delivering what the customer wants when they want it.
“We believe in adding value at every point of contact with the customer though innovation to reflect the changes that have taken place in customer needs and to ensure we deliver satisfaction and continued improvement.
The wonderful world of the web gives people access to service 24 hours and 365 days of the year and we are working hard to make sure all our customers who want to, can access our services and search through the many products on our website using the internet twenty-four seven”, says Mandie Kemp Managing Director.
Futures Supplies ethos is to deliver service, quality, value and reliability through innovations in its service. The company has a proven track record and focused approach to supplying quality products with the added value of service excellence. Currently supplying to numerous financial institutions, corporate headquarters and contract cleaning companies, the team are dedicated to providing a professional innovative ‘can do’ approach to service. Appreciating the clients’ individual needs they are always happy to go the extra mile to meet their customers’ expectations.
“It was important to react to our customers needs and our dedication to technology and innovation is motivated by the desire to provide service and products which contribute to the growth of our customers. The website enables us to cope efficiently with increasing demands for information from both existing and prospective customers. Ordering is quick and easy and we guarantee a speedy response”. Says Mandie Kemp, Managing Director.
Visit the website today and shop @ www.futures-supplies.co.uk