Surrey based company, Futures Supplies & Support Services Ltd is celebrating success in the national 1997 Distributor Service Excellence Awards.  The company was awarded for providing ‘Outstanding Service’ to its customers at the prestigious awards dinner at The Belfry Hotel, Warwickshire on Tuesday 9 December.

The awards, sponsored by Kimberly-Clark, Diversey Lever, the Cleaning & Hygiene Supplies Association and Cleaning & Hygiene Today magazine are designed to recognise and promote service excellence by distributors of catering, cleaning and hygiene and safety products.  The awards are a benchmark against which UK distributors can measure the quality of customer service that they provide.

Almost 2,000 customers were interviewed by an independent market research company. Areas covered included customer service, ordering and delivery, product knowledge and training.  To achieve an outstanding accreditation, Futures Supplies performed well above the average of all participants and is literally ‘the best of the best’!

Futures Supplies has been trading for 3 years and employ 10 staff between the City and Whyteleafe Head Office operation. Understanding and appreciating the needs of the industry, Futures Supplies is dedicated to providing the best all round package and a complete advice and support service. Its client portfolio includes Lloyds of London and Chase Manhattan Bank and it has recently gained ISO 9002 certification.

The sponsors commented: “The awards are an incredibly important form of recognition for the industry and highlight the key issues facing both management and operational staff.  Through customer research, distributors can improve key indicators of service performance and Futures Supplies should be extremely proud of its achievement. Many people buy on price alone, but service delivery has proven to be the key issue.”