Facilities Managers have the unenviable task of not only trying to get the very best price for their contracts but they also need to ensure that the products supplied are of a good quality and that the service provides exactly what they need. FM Expo is the ideal forum to meet a wide spectrum of businesses and Futures Supplies, who has attended for the past three years, want to talk!

Futures Supplies & Support Services based in Surrey, knows how to keep its clients happy because it talks to them!  In fact, so good is the service that the company was recently awarded an Outstanding Accreditation at the national 1997 Distributor Service Excellence Awards by CHSA (the Cleaning & Hygiene Suppliers Association). Based on customer interviews by an independent research company covering such areas as customer service, ordering and delivery, product knowledge and training, Futures Supplies performed well above the average of all participants and is literally the ‘best of the best’!

So what is it that makes Futures Supplies so good?  It is an independent distributor of washroom, janitorial and associated products and provides the benefit of ‘one-stop’ purchasing. Mainline washroom dispensers are supplied free on loan installed by Futures Supplies’ own trained fitters and deliveries are carried out free of charge.

Managing Director, Mandie Kemp, ensures the company operates good working practices which include running its own fleet of vans to make sure every customer receives the right products at the right time and staff are fully trained and motivated, giving 100% excellent service.

Founded in 1995 originally to supply City of London based financial and insurance institutions, banks, corporate headquarters and prestigious commercial buildings the business now covers the M25 area and includes markedly different types of customers such as contract cleaning companies, care homes and leisure centres.

Futures Supplies’ client portfolio includes Lloyds of London and Chase Manhattan Bank. Futures is ISO 9002 certificated.