FUTURES SUPPLIES CELEBRATES TEN YEARS OF TRADING EXCELLENCE

Futures Supplies & Support Services Ltd, set up by an Entrepreneur from her front room, is now celebrating ten years in business.

Mandie Kemp, who has notched up over twenty years in the janitorial industry, is a highly driven and motivated woman who set up the company which distributes washroom, janitorial and associated cleaning products.  Futures Supplies, originally based in Whyteleafe, Surrey relocated five years ago to larger premises on the Purley Way in Croydon, Surrey to support its expansion and better serve its rapidly expanding client base.

During the past ten years, Futures Supplies has achieved annual sales in excess of £1.6 million. Growing from strength to strength, the company currently operates a fleet of four vans, employs ten people and is BS EN ISO 9001:2000, accredited in line with its ethos of providing products and service of the highest standard.

Mandie Kemp, who sat on the council of the Cleaning & Hygiene Suppliers Association, prides the company on its customer service, reliability, value and quality. This has been reflected in achieving Distributor Service Excellence awards consistently since 1997.  Futures Supplies is also a member of the London Chamber of Commerce and British Institute of Cleaning Science.

 

“Futures is a forward thinking company constantly looking at innovation, strategies and different approaches to enhance both the business and service provided to its customers.” says Mandie Kemp. 

 

Mandie believes the continuing success of the business is due to a well trained motivated team and whilst Futures aims at all times to be competitive, it never forgets its customers’ needs for continuity, the added value of a next day delivery service and a one-stop shop facility.

 

The company is proactive in its approach to the environment and is always looking at ways to put something back into the local community.

ON A ROLL!

Mandie Kemp, Managing Director, of Futures Supplies & Support Services Ltd has had much to celebrate over the past 12 months.

Futures Supplies, an independent distributor of washroom and associated products established just over three years ago provide the benefit of ‘one-stop’ purchasing – just one telephone call and all your washroom products, from any manufacturer can be sourced.

In 1997 Futures Supplies was awarded certification to ISO 9002 and since then has gone from strength to strength.  At the end of 1997, the company was awarded the prestigious ‘Distributor Service Excellence Award’, a National Award sponsored by the Cleaning & Hygiene Services Association where Futures Supplies finished in the top ‘Outstanding’ category

Mandie Kemp’s contribution to the industry has also been personally recognised as a finalist in this years Cosmopolitan Magazine ‘Women of Achievement’ awards and last month she become the first woman to be voted onto the council of the CHSA.

So what makes Futures Supplies so good?  Managing Director, Mandie, ensures the company operates good working practices, which include running its own fleet of vans to make sure every customer receives the right products at the right time and staff are fully trained and motivated, giving 100% excellent service.

HOW DO YOU MEASURE SUCCESS?

Is it by the amount of money you make? Is it the awards you win? Is it by the recognition of others? Is it on how well your staff progress? Is it on what you contribute to the economy or is it how you support the local community?

Futures Supplies & Support Services Ltd, an independent distributor of washroom and associated products, can rightly say that it is successful on all the above criteria.

Established just over three years ago in April 1995 by Mandie Kemp, the company now employs 10 people and expects to turnover more than £1,000,000 this year. Mandie started the business from her front room with little more than a vision and the determination to succeed, together with over 10 years experience in the janitorial/washroom industry. 

Futures Supplies has grown steadily over the past three years, turnover at the end of the first 12 months was £85,339, rising to £261,822 at the end of the second and £616,839 last year. Its success is the result of the vision and determination which Mandie started with, combined with her ability to chose the right people and develop their potential and, of course, Mandie’s business acumen and foresight.  Mandie happily acknowledges that Futures Supplies is a team effort and part of that team effort has been the support and advice she received from the Chamber of Commerce and in particular her help with the Chamber’s Training for Work programme.

Nicky Fiander joined Futures Supplies in 1996 on the Training for Work placement working alongside Mandie and her team. Although he did not stay on permanently with Futures Supplies, the experience and confidence he gained opened up further career opportunities for him, which he left to follow. Currently, Daniel Benham is with Futures Supplies on a placement and although it is only early days, all the indications show that he will have a long-term career opportunity with Futures Supplies.

The Futures Supplies’ team has achieved great things such as being awarded IS09002 in 1997, becoming members of the CHSA and last year was awarded Distributor of the Year Award, a national award for service excellence.

Futures Supplies was originally founded to supply City of London based financial and insurance institutions, banks, corporate headquarters and prestigious commercial buildings and now the business also incorporates the whole of the south east of England and includes markedly different types of customers, such as contract cleaning companies and leisure centres.  Its client portfolio includes Lloyds of London and Chase Manhattan Bank.

As independent distributors of washroom, janitorial and associated products, Futures provides the benefit of ‘one-stop’ purchasing.  Mainline washroom dispensers are supplied free on loan and installed by Futures’ own trained fitters. It will source any product customers need providing unbiased advice on the best product for the job. Managing Director, Mandie ensures the company operates good working practices, which includes running her own fleet of three vans to make sure every customer receives the right products at the right time.

Mandie, who is a member of the Institute of Directors, the Sales and Marketing Institute and a council member of the CHSA, also won a place in the finals of the Cosmopolitan ‘Women of Achievement’ this year.  She has the ability to chose the right people and has a very strong team

Futures Supplies is a company to watch!

FIRST IN EFFICIENCY INDEX FOR JANITORIAL SUPPLIES COMPANY

South London based Company, Futures Supplies & Support Services Ltd who supply washroom and associated janitorial products, has been ranked first in the ‘Top 50 – Efficiency Index’ of the Plimsoll Portfolio Analysis – Janitorial Supplies (Third Edition 2004), published by Plimsoll Publishing Ltd.

Data is collected by Plimsoll Publishing Ltd and companies are analysed individually using the Plimsoll model, enabling companies to benchmark themselves against others in their industry.

“We are proud to be ranked first in the janitorial supplies industry efficiency index,” says Managing Director, Mandie Kemp. “Our ethos is to deliver service, quality, value and reliability through the efficiency and dedication of our staff who pride themselves on ensuring that the customer always comes first.”

LOOK TO THE FUTURE AND MAKE IT EASY FOR YOUR FACILITIES MANAGERS!

Facilities Managers have the unenviable task of not only trying to get the very best price for their contracts but they also need to ensure that the products supplied are of a good quality and that the service provides exactly what they need. FM Expo is the ideal forum to meet a wide spectrum of businesses and Futures Supplies, who has attended for the past three years, want to talk!

Futures Supplies & Support Services based in Surrey, knows how to keep its clients happy because it talks to them!  In fact, so good is the service that the company was recently awarded an Outstanding Accreditation at the national 1997 Distributor Service Excellence Awards by CHSA (the Cleaning & Hygiene Suppliers Association). Based on customer interviews by an independent research company covering such areas as customer service, ordering and delivery, product knowledge and training, Futures Supplies performed well above the average of all participants and is literally the ‘best of the best’!

So what is it that makes Futures Supplies so good?  It is an independent distributor of washroom, janitorial and associated products and provides the benefit of ‘one-stop’ purchasing. Mainline washroom dispensers are supplied free on loan installed by Futures Supplies’ own trained fitters and deliveries are carried out free of charge.

Managing Director, Mandie Kemp, ensures the company operates good working practices which include running its own fleet of vans to make sure every customer receives the right products at the right time and staff are fully trained and motivated, giving 100% excellent service.

Founded in 1995 originally to supply City of London based financial and insurance institutions, banks, corporate headquarters and prestigious commercial buildings the business now covers the M25 area and includes markedly different types of customers such as contract cleaning companies, care homes and leisure centres.

Futures Supplies’ client portfolio includes Lloyds of London and Chase Manhattan Bank. Futures is ISO 9002 certificated.

DISPENSE WITH THE REST – USE ONLY THE BEST!

The finishing touch to any well-designed washroom has to be the quality of the dispensers for paper and soap, plus the reliability and competitiveness of the products. Futures Supplies & Support Services Ltd, independent distributors of washroom, janitorial and associated products, provides the benefit of ‘one-stop’ purchasing. Mainline washroom dispensers are supplied free on loan installed by Futures Supplies own trained fitters and deliveries are carried out free of charge.

Managing Director, Mandie Kemp, ensures the company operates good working practices which include running its own fleet of vans to make sure every customer receives the right products at the right time and her staff are fully trained and motivated giving 100% excellent service.

Founded in 1995 originally to supply City of London based financial and insurance institutions, banks, corporate headquarters and prestigious commercial buildings the business now covers the M25 area and includes markedly different types of customers such as contract cleaning companies, care homes and leisure centres.

Futures Supplies is ISO 9002 certificated, members of the CHSA and was recently awarded an ‘Outstanding Accreditation’ at the national 1997 Distributor Service Excellence Awards.

3RD YEAR RUNNING FOR FUTURES SUPPLIES AT FM EXPO

Futures Supplies & Support Services Ltd, exhibiting for the third year in a row at FM Expo, is dedicated to providing the best all round package and complete advice and support service in the industry.   And don’t just take its word for it – the company was awarded ‘Outstanding Accreditation’ at the 1997 Distributor Service Excellence Awards.

Futures Supplies, independent distributors of washroom, janitorial and associated products, provide the benefit of ‘one-stop’ purchasing. Mainline washroom dispensers are supplied free on loan and installed by Futures Supplies own trained fitters.

It will source any product its customers need, providing unbiased advise on the best product for the job. Managing Director, Mandie Kemp, ensures the company operates good working practices, which includes running its own fleet of vans to make sure every customer receives the right products at the right time – deliveries are also carried out free of charge and staff are fully trained and motivated giving 100% excellent service.

Understanding and appreciating the needs of the industry, Futures Supplies is dedicated to its client portfolio, which includes Lloyds of London and Chase Manhattan Bank, and providing the best possible service. It also recently achieved ISO 9002 certification.

NATIONAL SERVICE EXCELLENCE AWARD FOR SURREY DISTRIBUTOR

Surrey based company, Futures Supplies & Support Services Ltd is celebrating success in the national 1997 Distributor Service Excellence Awards.  The company was awarded for providing ‘Outstanding Service’ to its customers at the prestigious awards dinner at The Belfry Hotel, Warwickshire on Tuesday 9 December.

The awards, sponsored by Kimberly-Clark, Diversey Lever, the Cleaning & Hygiene Supplies Association and Cleaning & Hygiene Today magazine are designed to recognise and promote service excellence by distributors of catering, cleaning and hygiene and safety products.  The awards are a benchmark against which UK distributors can measure the quality of customer service that they provide.

Almost 2,000 customers were interviewed by an independent market research company. Areas covered included customer service, ordering and delivery, product knowledge and training.  To achieve an outstanding accreditation, Futures Supplies performed well above the average of all participants and is literally ‘the best of the best’!

Futures Supplies has been trading for 3 years and employ 10 staff between the City and Whyteleafe Head Office operation. Understanding and appreciating the needs of the industry, Futures Supplies is dedicated to providing the best all round package and a complete advice and support service. Its client portfolio includes Lloyds of London and Chase Manhattan Bank and it has recently gained ISO 9002 certification.

The sponsors commented: “The awards are an incredibly important form of recognition for the industry and highlight the key issues facing both management and operational staff.  Through customer research, distributors can improve key indicators of service performance and Futures Supplies should be extremely proud of its achievement. Many people buy on price alone, but service delivery has proven to be the key issue.”

CERTIFICATION TO ISO 9002

Futures Supplies & Support Services Ltd, the rapidly growing independent distributor of washroom and associated cleaning products has achieved ISO 9002 quality certification at its first attempt.

Originally founded only two years ago as a supplier to City of London based financial and insurance institutions, banks, corporate headquarters and prestigious commercial buildings, the business has since grown to include much of the M25 area and markedly different other types of customers, such as contract cleaning companies and leisure centres.

Managing Director, Mandie Kemp said, “Ensuring the company operates good working practices and offers the best possible quality service and products at the best possible value, is the main driving force behind Futures Supplies’ application for certification.” 

Futures Supplies attended five one day workshops set up by the Croydon Chamber of Commerce in association with Rodwell Associates and endorsed by DNV Quality Assurance, one of the leading certification bodies in the UK.