It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.
As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.
Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.
Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.
We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.
Marc Kemp, Managing Director.
Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.
Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.
We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.
Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-
- View and print copy POD’s (delivery notes), invoices and statements
- View your sales order history, in progress and completed orders
- Subscribe to our budget control facility to help you control your costs
- Online ordering 24hours a day, 7 days a week.
- Product images and information
- Download COSHH/ Safety Data Sheets
- Keep up to date with our latest news
- Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
- Check out a product’s environmental credentials
- Set up a list of favourites for easy regular orders
Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.
Futures Supplies always strive to deliver quality products, backed up with an exceptional customer experience and today we were delighted to invite independent inspector for the UK Cleaning & Hygiene Suppliers Association, Martin Yates to our premises to carry out an inspection of our products.
Representing all the major manufacturers and distributors of cleaning & hygiene products, the CHSA operates four accreditation schemes – three for manufacturers of soft tissue products, plastic refuse sacks and industrial cotton mops and one for distributors.
The CHSA Distributor Accreditation Scheme, which was introduced in 2017, requires regular periodic site audits to ensure conformance. Distributors must also sign a declaration that they will only stock and offer for sale CHSA accredited products or products that conform to the same standards as required by the relevant CHSA Manufacturing Standards Accreditation Schemes.
The aim of the schemes is to drive up standards in the industry and to ensure that what’s on the label is in the box so the customer always gets what they order and pay for.
We hope this provides our customers with further confidence and the assurance that we supply only products that meet the CHSA Accreditation rigorous high standards.
You can find out more about the CHSA Accreditation Schemes here www.chsa.co.uk
Futures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”
Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.
To find out more and see our reviews visit the website www.futures-supplies.co.uk
Daniel Hills joined Futures Supplies & Support Services Ltd in 1997 as a Warehouse Assistant at just 16 years old. Over the ensuing 20 years, Dan progressed rapidly, acquiring additional skills through training, mentoring and experience, to the position of Office Manager and ultimately Operations Manager.
Assuming responsibility for the day-to-day operations of the business Dan’s role now includes client support, order processing, purchasing and co-ordinating logistics.
Dan is a key member of the management team. He is remarkably dedicated, loyal and cheerfully supports the team fostering a friendly and collaborative environment with both his colleagues and clients alike.
His dedication and work ethic never waver and this was rewarded with an all-expenses paid surprise trip to Las Vegas in March.
Dan said “Vegas has always been on my wish list, I cannot tell you what a fabulous surprise it was and how grateful I am. What an amazing time I had, I can’t put it into words. I am blessed to work at such an amazing company with a great team of people – roll on the next twenty years.”
Founder and CEO Mandie Kemp’s belief is that there is more to business than the bottom line. Futures Supplies has always been committed to the support and development of young people. It has offered apprenticeships and work placements to young people providing training and experience to help build their confidence with a view to catalysing long-term employment.
Mandie says, “Responsible business, sometimes referred to as corporate social responsibility or CSR, is at the core of our business strategies and Dan living breathing proof of this. I congratulate him for his long service, he is an inspiration and I wish him continued success in his role for many years to come. I hope the trip goes some way to shows how much we truly appreciate his loyalty, hard work and dedication.”
Futures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.
The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.
With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.
Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.
Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.
The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.
Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.
You can see our feedback by visiting the website at www.futures-supplies.co.uk
We want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.
This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.
In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.
A study by Plimsoll Publishing Ltd has rated Futures Supplies and Support Services Ltd as “STRONG” in their latest analysis of the UK’s largest companies. This is the highest accolade awarded by Plimsoll and reflects our outstanding performance over the past 12 months.
This has been achieved in a difficult marketplace where a number of competitors are in financial danger and a record number are making a loss.
The Plimsoll analysis individually asses each company and provides a rating of Strong, Good, Mediocre, Caution or Danger, we are delighted to be one of only a minority of companies in our sector rated at the top of our field as “Strong”.
You can get the latest report industry report at www.plimsoll.co.uk <http://www.plimsoll.co.uk>
We are all excited and delighted…… the champagne corks are popping as we celebrate 20 years in business.
Twenty years marks a significant milestone for Futures Supplies. We began as a small business working from home with a garage full of toilet rolls and cleaning supplies delivering door to door. We have now grown to become an award winning company with a turnover in excess of £3.5 million. Working with local customers and on a national basis we are honoured to be able to celebrate this occasion with many of the people who have shared our journey and contributed to make the company the success it is today.
Futures Supplies was set up in 1995 by current CEO Mandie Kemp and in the last two decades the company has established itself as a pioneer, innovator and leader within the cleaning industry. The company is now well established and respected and is recognised as a major player in distributing washroom, cleaning, janitorial and associated products. It is proactive in its approach to the environment and is committed to Corporate Social Responsibility, always seeking ways to put something back into the local community, whilst delivering exceptional value and customer service excellence.
We are thankful to our many customers and partners for their loyalty over the past twenty years. Our industry has evolved and developed significantly, there has been substantial growth and competition is always fierce. Throughout these changes and with difficult economic conditions, we have always remained focused on collaborating to deliver added value, quality products and an exceptional first class service. We never forget the customer comes first, and positioned for long-term success are excited to have such a young, dynamic and forward thinking team to lead the company into the future.