26 Years of Service Excellence!

As we celebrate 26 years in business, we thought it would be fun to share a few interesting facts and milestones with you.

We are a family business that was started in the original owner’s garage back in 1995! After renting premises for 10 years in 2005 we decided we were here to stay so we purchased and moved into our very own self-contained, purpose-built offices and warehouse in South London.

Members of the CHSA, the Cleaning and Hygiene Suppliers Association since 1997, Futures Supplies successfully achieved 100% compliance to the Distributor Accreditation Scheme.

To ensuring that our customers can have confidence in the quality of goods and in the provision of our services, we have been independently certified since 1997 for our Quality Management System to British Standard ISO 9001

The company’s Manging Director, Marc started working in the business in 1998. Working through all aspects of the business, and following 20 years’ experience at the sharp end, he became the natural successor to drive the company forward and lead the young dynamic team when in 2018 his Mum retired.

After surviving the dreaded Millennium Bug our premises survived a substantial fire in 2000 which started at a neighbouring National Tyres site. Continuing to trade without any break in service, we went on to achieve our first £1million in annual sales.

In 2004 the company ethos, to effectively tackle and improve its environmental, social and economic impact on the community, saw it provide its first work experience placements to disadvantaged young care leavers.

We won our first business award in 2005 for ‘Best Commitment to Corporate Social Responsibility’ and have gone on to be recognised with over 30 accolades including numerous sustainability awards as well as Best SME!

Pioneering the use of Eco-Friendly products and sustainable business practices we became CarbonNeutral certified in 2006. Delivering carbon neutral supplies to our customers we are proud to say the net greenhouse gas emissions associated with our business are ZERO.

Since 2007 we have successfully achieved certification for our Environmental Management System to British Standard ISO 14001. This illustrates that Sustainability is at the heart of our business. We are passionate and committed to ensuring that we meet the needs of today without compromising those of future generations, through minimising negative impacts on our planet and our people. We purchased our first fully electric van in 2008!

Early adopters of social media and our first tweet went out on Twitter in 2009!

One of the few independent family business in our industry, we genuinely care about our customers. Our growth has been organic and as a result of consistently delivering high levels of Service, Quality, Value and Reliability with Environmental Consideration through Innovation and Technology.

We still supply our very first customer and have been since 1995! We believe in working in partnership with suppliers and customers, taking into account their individual needs, to deliver the best possible customer experience.

Dan, our operations Manager, and Andy our Office Manager, are brothers and have worked in the business for over 20 years. We think our team are our heroes, operating throughout the Covid Pandemic since March 2020, they are key workers supplying essential services and products to valued customers ensuring they could continue to open and run their businesses.

Happy New Year From Us All At Futures Supplies

It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.

As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.

Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.

Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.

We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.

Marc Kemp, Managing Director.

Lockdown 2.0 – What this means for Futures Supplies & its clients

 

 

With the pending lockdown coming into force on Thursday, we’d like to remind all our valued clients that we will be open and operating as usual operating as an essential provider throughout the lockdown period.

Ordering and COVID Safe Deliveries & Collections

  • Ordering – Please continue to order as you would usually: Phone, Email or Online
  • COVID Safe Deliveries – All our delivery vehicles are sanitised daily & all drivers provided with alcohol gel & sanitising wipe kits. Our delivery team will wear face masks and adhere to social distancing to carry out your deliveries safely.
  • Collections and Click & Collect – Collection from our premises in Purley Way, Croydon is still operational although no access to our building or facilities.
  • Delivery Timescales – There may be some delays with non-stock items, the office will keep you informed if there are any stock issues and work together to offer a suitable alternative where necessary.
  • Failed Deliveries – If you are closing or have adjusted delivery hours – please inform us immediately to prevent failed deliveries and subsequent charges.

If you have any questions or would like help making your workspace ‘COVID Safe‘ our team will continue to be on hand to help 020 8689 2072

The Futures Supplies team have never been more grateful to be open and working together to keep businesses functioning safely and sustainably.

Keep Safe & Thank you for your continued support

Marc Kemp
Managing Director

 

Face Masks Offer - Free Alcohol Gel
Face Masks Offer – Free Alcohol Gel

Are Your Deliveries Carried Out by A Carbon Neutral Certified Company?

As an ethical business, our ethos is to deliver service, quality, value, reliability, with a commitment to environmental sustainability, using the most up to date technology and innovation.

Futures Supplies are committed to integrity and transparency in the way we operate, how we supply goods and services and in our business partnerships.

We believe that whilst it is critical, it is not enough to just reduce carbon emissions through our certified Environmental Management System BS EN ISO 14001:2015 targets. Therefore, we offset our unavoidable emissions through our partnership with The CarbonNeutral® Company in a responsible best practice model.

Unfortunately, we all have to use energy as part of our commercial process and therefore, until technology and innovations can provide more answers to help further reduce or eliminate emissions, ‘offsetting’ is the only way to deal with the problem.

In partnership with The CarbonNeutral® Company, Futures Supplies is delighted to have achieved CarbonNeutral® status since 2006. This accreditation positions us as an industry leader with one of the strongest and most credible approaches to climate change.

As a result of our reduction process coupled with measuring the carbon dioxide (CO2) emissions and offsetting the unavoidable emissions associated with our business, our carbon footprint is reduced to net zero.

You can read more about our environmental approach and our green awards here http://www.futures-supplies.co.uk/environment.asp

Mobile Cleaning Supplies Goes Live

Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.

Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.

We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.

Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-

  • View and print copy POD’s (delivery notes), invoices and statements
  • View your sales order history, in progress and completed orders
  • Subscribe to our budget control facility to help you control your costs
  • Online ordering 24hours a day, 7 days a week.
  • Product images and information
  • Download COSHH/ Safety Data Sheets
  • Keep up to date with our latest news
  • Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
  • Check out a product’s environmental credentials
  • Set up a list of favourites for easy regular orders

Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.

Scott Control Toilet Tissue System

Recognising that innovation and sustainable products remain high on the agenda, Futures Supplies are delighted to bring you the new Scott Control Toilet Tissue System by Kimberly-Clark.

The range offers a total washroom solution for maximum efficiency, value and washroom hygiene.

Scott Control Toilet Tissue System

  • High capacity 314m rolls of soft 2ply tissue which has been designed to minimise pipe blockages.
  • The innovative durable & lockable centrefeed dispensing system helps to reduce consumption.
  • One-wipe-clean dispenser with no dirt traps for improved hygiene.
  • EU Flower Ecolabel and FSC accredited.

Scott Control Rolled Hand Towel System

  • Soft absorbent rolled hand towel for improved cleanliness.
  • High capacity system uses Airflex technology to give a more compact roll, offering more hand dries per roll and less refilling.
  • One-wipe-clean’ dispenser with no dirt traps for improved hygiene.
  • EU Flower Ecolabel and FSC accredited.

Scott Control Foam Hand Cleanser System

  • Gentle, fragrance-free and colour-free foam soap for frequent use.
  • High capacity 1litre cassette delivers 2500 shots, reducing waste and preventing overuse.
  • One-wipe-clean’ dispenser with no dirt traps for improved hygiene.
  • EU Flower Ecolabel accredited.

 

Visit Us At The We Mean Business Expo 2017

The We Mean Business Pop-Up Expo offers an exceptional business opportunity. The Expo will showcase Croydon as London’s fastest growing economy benefiting from a mammoth a £5.25bn investment programme. It will also highlight the borough’s status as London’s leading tech hotspot.

Attracting business people from all types and sizes of firms, from start-ups to SMEs and leading corporates and multi-nationals, the Expo provides unrivalled scope for visitors to network, make new connections and do business, either at one of the 50+ company exhibition stands or at the Speed Networking Sessions.

Visitors can also gain a unique insight into the borough’s many business opportunities from leading experts at the programme of We Mean Business Pop-Up Expo Seminars which will run throughout the day. There will be topical discussions on key commercial issues affecting the Croydon, UK and world markets, with speakers offering market insights which no business can afford to miss.

With street food stalls on the forecourt of The Business Xchange Hub in Lansdowne Road offering every from coffees and snacks to breakfasts and lunches, there will be plenty of opportunities for informal networking.

We hope you will come and visit us on the first floor on Tuesday 3rd October, we would love to see you.

Reserve your free place here:-

http://www.eventbrite.co.uk/register?orderid=dcf1a8ae9ec611e7b91306542325c18a&client_token=e277b332c3ae4dacb11ee56e9ddf4070&eid=37604045713

Futures Supplies Awarded Feefo Gold Trusted Service Award 2017

feefo_gold_trusted_service_2017_darkFutures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.

To find out more and see our reviews visit the website www.futures-supplies.co.uk

Andy’s Enormous Effort Pays off Despite An Injury!

On Saturday 24th September Andy Hills, our Office Manager and his brother Paul took part in the London to Brighton Off-Road Bike Ride 2016 raising over £1,200 for The British Heart Foundation.

Bike Ride Thank You 2016

The grueling muddy adventure covered 75 miles of exhilarating terrain including steep forest inclines, tricky technical descents, rocky paths and adrenaline pumping single tracks.

Andy unfortunately sustained an injury but carried on none the less to complete the ride in under 10 hours. I am sure you will be pleased to hear he has recovered well from the ordeal and his injury!

Well done on your fabulous achievement guys.

There is still time to show your support just follow the link:- https://www.justgiving.com/fundraising/andy-hills1

A Rough Ride Helps Make Healthy Hearts

London to Brighton Sept 16On Saturday 24th September Andy Hills, our Office Manager, will take part in the London to Brighton Off-Road Bike Ride 2016. This challenging ride packs all the best bits of off-road riding together into an amazingly varied route. A gruelling muddy adventure, it covers 75 miles of exhilarating terrain including steep forest inclines, tricky technical descents, rocky paths and adrenaline pumping single tracks.

Andy has always been a keen cyclist and firm supporter of Futures Supplies Corporate Social Responsibility initiatives. In 2011 he was successful in cycling from Land’s End to John O’Groats raising a hefty £5,000.

British heat foundationThis year Andy is raising funds for The British Heart Foundation. Coronary heart disease is the UK’s single biggest killer and the BHF funds crucial life saving research into improving the treatment, diagnosis and the prevention of heart and circulatory disease.

Andy will be taking up the challenging cycle ride with his brother Paul. Between them they have already managed to lose some 6 stone through training for the off road ride this year! Andy said “Paul and I had both put on a bit too much weight over the past few years, Paul was also suffering from hypertension and my Dad recently had to undergo major heart surgery. This inspired us to try and do something that will not just help us lose weight and become healthier but also to support the British Heart Foundation who do such amazing work”.

You can read more about their journey and show your support by donating through Andy and Paul’s JustGiving page – just click the following link:- https://www.justgiving.com/fundraising/andy-hills1

Find out more about the British Heart Foundation and their amazing work here https://www.bhf.org.uk/