As an ethical business, our ethos is to deliver service, quality, value, reliability, with a commitment to environmental sustainability, using the most up to date technology and innovation.
Futures Supplies are committed to integrity and transparency in the way we operate, how we supply goods and services and in our business partnerships.
We believe that whilst it is critical, it is not enough to just reduce carbon emissions through our certified Environmental Management System BS EN ISO 14001:2015 targets. Therefore, we offset our unavoidable emissions through our partnership with The CarbonNeutral® Company in a responsible best practice model.
Unfortunately, we all have to use energy as part of our commercial process and therefore, until technology and innovations can provide more answers to help further reduce or eliminate emissions, ‘offsetting’ is the only way to deal with the problem.
In partnership with The CarbonNeutral® Company, Futures Supplies is delighted to have achieved CarbonNeutral® status since 2006. This accreditation positions us as an industry leader with one of the strongest and most credible approaches to climate change.
As a result of our reduction process coupled with measuring the carbon dioxide (CO2) emissions and offsetting the unavoidable emissions associated with our business, our carbon footprint is reduced to net zero.
You can read more about our environmental approach and our green awards here http://www.futures-supplies.co.uk/environment.asp
We are delighted to have been accredited by the Cleaning and Hygiene Suppliers Association, achieving 100% compliance with the Associations ‘Accredited Distributor Scheme’.
Representing the major manufacturers and distributors of cleaning & hygiene products, the CHSA operates four independently audited accreditation schemes. Three for manufacturers of soft tissue products, plastic refuse sacks and industrial cotton mops and one for distributors.
The aim of the schemes is to drive up standards in the industry and to ensure that what’s on the label is in the box so the customer always gets what they order and importantly what they pay for.
We always strive to deliver the added value of quality products, backed up with an exceptional customer experience. We welcome the opportunity to be independently audited by external bodies to endorse our high standards and provide our customers with evidence of this.
We were absolutely delighted to achieve 100% compliance. We hope this accreditation provides our customers with further confidence and the assurance that we supply only products that meet the CHSA Distributor Accreditations rigorous high standards, and that they can be sure that what’s on the box is in the box.
The CHSA Distributor Accreditation Scheme, which was introduced in 2017, requires regular periodic site audits to ensure conformance. Distributors must also sign a declaration that they will only stock and offer for sale CHSA accredited products or products that conform to the same standards as required by the relevant CHSA Manufacturing Standards Accreditation Schemes.
You can find out more about the CHSA at www.futures-supplies.co.uk/trade_associations.asp#chsa
Futures Supplies are constantly listening to customer feedback and we continue to invest to ensure we deliver the very best customer experience. Over recent months we have been busy upgrading our website so that it is more mobile friendly.
Whilst this represents a considerable investment for us, we appreciate that almost half of all the visitors to our website are now using mobile devices and therefore we see this as an important step in continually improving our offering to you.
We hope this proves useful and improves your experience on the website, especially if you are using a mobile platform to place your orders.
Here is a reminder of some of the standard features which our website already offers. Don’t forget to request your login to access these facilities:-
- View and print copy POD’s (delivery notes), invoices and statements
- View your sales order history, in progress and completed orders
- Subscribe to our budget control facility to help you control your costs
- Online ordering 24hours a day, 7 days a week.
- Product images and information
- Download COSHH/ Safety Data Sheets
- Keep up to date with our latest news
- Request an account or place a ‘one of order’ and pay using our secure card or PayPal facilities
- Check out a product’s environmental credentials
- Set up a list of favourites for easy regular orders
Futures Supplies are committed to supporting your back office operations. If we can offer any assistance to help streamline your order process and with the website please do not hesitate to contact Andy our Office Manager who would be delighted to help you.
Futures Supplies have been awarded the Feefo Gold Trusted Service Award for the second consecutive year. An independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Marc Kemp, Managing Director at Futures Supplies, commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We are looking forward to another successful year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
Follow the link to read our reviews or visit the website.