26 Years of Service Excellence!

As we celebrate 26 years in business, we thought it would be fun to share a few interesting facts and milestones with you.

We are a family business that was started in the original owner’s garage back in 1995! After renting premises for 10 years in 2005 we decided we were here to stay so we purchased and moved into our very own self-contained, purpose-built offices and warehouse in South London.

Members of the CHSA, the Cleaning and Hygiene Suppliers Association since 1997, Futures Supplies successfully achieved 100% compliance to the Distributor Accreditation Scheme.

To ensuring that our customers can have confidence in the quality of goods and in the provision of our services, we have been independently certified since 1997 for our Quality Management System to British Standard ISO 9001

The company’s Manging Director, Marc started working in the business in 1998. Working through all aspects of the business, and following 20 years’ experience at the sharp end, he became the natural successor to drive the company forward and lead the young dynamic team when in 2018 his Mum retired.

After surviving the dreaded Millennium Bug our premises survived a substantial fire in 2000 which started at a neighbouring National Tyres site. Continuing to trade without any break in service, we went on to achieve our first £1million in annual sales.

In 2004 the company ethos, to effectively tackle and improve its environmental, social and economic impact on the community, saw it provide its first work experience placements to disadvantaged young care leavers.

We won our first business award in 2005 for ‘Best Commitment to Corporate Social Responsibility’ and have gone on to be recognised with over 30 accolades including numerous sustainability awards as well as Best SME!

Pioneering the use of Eco-Friendly products and sustainable business practices we became CarbonNeutral certified in 2006. Delivering carbon neutral supplies to our customers we are proud to say the net greenhouse gas emissions associated with our business are ZERO.

Since 2007 we have successfully achieved certification for our Environmental Management System to British Standard ISO 14001. This illustrates that Sustainability is at the heart of our business. We are passionate and committed to ensuring that we meet the needs of today without compromising those of future generations, through minimising negative impacts on our planet and our people. We purchased our first fully electric van in 2008!

Early adopters of social media and our first tweet went out on Twitter in 2009!

One of the few independent family business in our industry, we genuinely care about our customers. Our growth has been organic and as a result of consistently delivering high levels of Service, Quality, Value and Reliability with Environmental Consideration through Innovation and Technology.

We still supply our very first customer and have been since 1995! We believe in working in partnership with suppliers and customers, taking into account their individual needs, to deliver the best possible customer experience.

Dan, our operations Manager, and Andy our Office Manager, are brothers and have worked in the business for over 20 years. We think our team are our heroes, operating throughout the Covid Pandemic since March 2020, they are key workers supplying essential services and products to valued customers ensuring they could continue to open and run their businesses.

Happy New Year From Us All At Futures Supplies

It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.

As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.

Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.

Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.

We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.

Marc Kemp, Managing Director.

Drum Roll Please!

Futures Supplies have been awarded the Feefo Gold Trusted Service Award for the second consecutive year.  An independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director at Futures Supplies, commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We are looking forward to another successful year ahead.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

Follow the link to read our reviews or visit the website.

www.feefo.com/en-gb/reviews/futures-supplies-support-services-ltd

 

 

 

Futures Supplies Awarded Feefo Gold Trusted Service Award 2017

feefo_gold_trusted_service_2017_darkFutures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.

To find out more and see our reviews visit the website www.futures-supplies.co.uk

Congratulations!

Dave H&S 2016Ensuring highest standard of training and development has always been fundamental to Futures Supplies. We believe whole heartedly in supporting our personnel through continual training and development that is practical, enjoyable and applicable to each individual.

Continually investing in staff to ensure expertise, motivation and job satisfaction endorses our company belief that a happy team creates happy customers.

VAL Reach Truck 2016We would like to congratulate Dave Wilder, who recently successfully completed the Supervisors General Health & Safety Course and Valentin Petrea, the AITT accredited Reach Truck training.

 

 

 

 

Customer Experience Is Key

Feefo Logo GreyFutures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.

The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.

Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.

Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.

The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.

Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.

You can see our feedback by visiting the website at www.futures-supplies.co.uk

Helpful, Happy and Well Trained Drivers

OLYMPUS DIGITAL CAMERAWe want your customer experience to be a positive one from placing your order through to its arrival, therefore along with customer service training all our drivers are provided with external driver training.

This ensures our drivers develop greater hazard awareness and risk perception skills reducing the driver’s vulnerability to accidents and the risk of personal injury or damage.

In-vehicle driver training is universally recognised as the single most effective way to reduce driver related incidents ensuring your delivery arrives safely and with a smile every time.

See Our 20th Anniversary Newsletter………………….

Our celebration 20th Anniversary newsletter is now available on the website.

20 Years EshotIt’s been an amazing journey and we never forget that without the support of our amazing team, suppliers and customers both past and present that we wouldn’t be here today, so a heartfelt thank you goes out to you all.

We hope you enjoy the old photos of the journey as much as we did putting them together to share with you.

Here’s to the next 20 years!

http://www.futures-supplies.co.uk/downloads/Futures_Summer_2015_Newsletter.pdf

 

 

Futures Supplies Rated As STRONG!

PLIMSOLLA study by Plimsoll Publishing Ltd has rated Futures Supplies and Support Services Ltd as “STRONG” in their latest analysis of the UK’s largest companies. This is the highest accolade awarded by Plimsoll and reflects our outstanding performance over the past 12 months.

This has been achieved in a difficult marketplace where a number of competitors are in financial danger and a record number are making a loss.

The Plimsoll analysis individually asses each company and provides a rating of Strong, Good, Mediocre, Caution or Danger, we are delighted to be one of only a minority of companies in our sector rated at the top of our field as “Strong”.

Plimsoll Report 2015

You can get the latest report industry report at www.plimsoll.co.uk <http://www.plimsoll.co.uk>

 

Happy Holidays!

XMAS 14 SENIOR MANAGEMENTThe team at Futures Supplies would like to thank all of our valued customers for your continued custom, support and loyalty throughout 2014

Our delivery elves will be taking a break on Christmas Day and Boxing Day so please schedule your orders for December and January as early as possible to enable us to allocate you a delivery slot and ensure sufficient stock is available.

Remember, you can continue to place orders all over the Christmas and New Year holidays, 24 hours a day, 7 days a week on the website, as well as downloading your invoices, POD’s and statements.

View our fun video on our Facebook or Twitter page.
www.futures-supplies.co.uk