Saving The Planet Since 2006

Scientific consensus states that carbon emissions must be reduced to avoid catastrophic climate change. Businesses have an important and essential role to play in meeting reduction targets. By reducing CO² emissions and carbon offsetting, businesses like ours are able to play their part in the climate change battle. 

Futures Supplies is delighted to have partnered with Carbon Neutral Britain to ensure it continues to maintain its Carbon Neutral for the 16th successive year. This accreditation positions us as an industry leader with one of the strongest and most credible approaches to climate change. 

Since 2006 we have demonstrated our commitment to reducing our CO² emissions in accordance with leading edge quality assurance standards including independent certification to BS EN ISO 14001.

We are proud to be taking a net zero position on emissions by measuring the carbon dioxide (CO²) emissions associated with our business, reducing them at source, and then offsetting any unavoidable emissions by purchasing carbon credits. 

To ‘balance out’ our emissions, we use our carbon credits to support projects throughout the world. We are currently supporting the Carbon Neutral Britain Climate Fund™. 

Projects selected within the Carbon Neutral Britain Climate Fund™ are based on their direct and indirect impact around the world – not just in offsetting, but also in supporting education, employment and clean water, as well as having net positive impact on the local wildlife and ecology. 

As a result of this reduction process coupled with offsetting the unavoidable emissions associated with our business, our carbon footprint is reduced to net zero.

You can find out more about our Commitment to the environment here https://www.futures-supplies.co.uk/environment.asp

Action Against Fake Reviews

Did you know that 97% of UK consumers read online reviews before buying! It’s therefore vital that people can trust the comments they read. Futures Supplies prides itself on delivering high levels of customer satisfaction so its crucial it can gather accurate insights on which to continue to improve its customers experience.

The UK Government has recently published its proposals for new legislation. This takes aim at fake review practices, as a part of the Digital markets, Competition and Consumers Bill. The legislation will likely come into force next year, following a consultation period.

Current draft provisions propose making it illegal to commission someone to write or submit a fake review, to post consumer reviews without taking reasonable steps to check that they’re genuine and to offer, or advertise, to submit, commission or facilitate fake reviews.

As the first bill of its kind, it gives the Competition and Markets Authority (CMA) greater powers to take ‘swift and decisive action’ against lawbreakers on behalf of UK consumers.

Futures Supplies chosen review platform Feefo, the world-leading review platform, ensures that only verified buyers are asked to leave a review freeing Futures Supplies valued customers from the fear of fake reviews.

You can be confident the Feefo platform guarantees to provide real feedback and genuine insights from our confirmed customer experiences.

Let’s Bee Sustainable!

We’re thrilled to announce that Futures Supplies has teamed up with the wonderful Bee Urban project, in partnership with their main sponsor, Hive Cleaning, to support one of our many sustainability initiatives. 

Our friends at Hive Cleaning are a B Corp certified, ethical office cleaning company who are committed to making a positive impact on the environment. 

As part of their efforts, they have pledged to sponsor a beehive for every new cleaning contract they are awarded. 

Bee Urban, is a social enterprise focused on responsible urban beekeeping, horticulture, and community growing, it’s a fantastic initiative that we’re proud to be a part of. 

To learn more about Bee Urban’s inspiring projects and volunteer opportunities, please visit their website at The Hive.

The Hygiene Bank Charity Evening

Futures Supplies are delighted to be a headline sponsor for the ‘The Hygiene Bank’ Charity evening in partnership with our client, the award winning commercial cleaning and facilities expert, Cleanology.

The Hygiene Bank believe that basic hygiene is not a privilege and their vision is that one day everyone living in the UK will have access to essential hygiene products. With a mission to bring communities, businesses and thought leaders together they hope to tackle hygiene poverty providing access to products and being a voice for change. Futures Supplies are delighted to be part of this exciting event.

You can find out more and how you can help support The Hygiene Bank here https://thehygienebank.com/get-involved/

26 Years of Service Excellence!

As we celebrate 26 years in business, we thought it would be fun to share a few interesting facts and milestones with you.

We are a family business that was started in the original owner’s garage back in 1995! After renting premises for 10 years in 2005 we decided we were here to stay so we purchased and moved into our very own self-contained, purpose-built offices and warehouse in South London.

Members of the CHSA, the Cleaning and Hygiene Suppliers Association since 1997, Futures Supplies successfully achieved 100% compliance to the Distributor Accreditation Scheme.

To ensuring that our customers can have confidence in the quality of goods and in the provision of our services, we have been independently certified since 1997 for our Quality Management System to British Standard ISO 9001

The company’s Manging Director, Marc started working in the business in 1998. Working through all aspects of the business, and following 20 years’ experience at the sharp end, he became the natural successor to drive the company forward and lead the young dynamic team when in 2018 his Mum retired.

After surviving the dreaded Millennium Bug our premises survived a substantial fire in 2000 which started at a neighbouring National Tyres site. Continuing to trade without any break in service, we went on to achieve our first £1million in annual sales.

In 2004 the company ethos, to effectively tackle and improve its environmental, social and economic impact on the community, saw it provide its first work experience placements to disadvantaged young care leavers.

We won our first business award in 2005 for ‘Best Commitment to Corporate Social Responsibility’ and have gone on to be recognised with over 30 accolades including numerous sustainability awards as well as Best SME!

Pioneering the use of Eco-Friendly products and sustainable business practices we became CarbonNeutral certified in 2006. Delivering carbon neutral supplies to our customers we are proud to say the net greenhouse gas emissions associated with our business are ZERO.

Since 2007 we have successfully achieved certification for our Environmental Management System to British Standard ISO 14001. This illustrates that Sustainability is at the heart of our business. We are passionate and committed to ensuring that we meet the needs of today without compromising those of future generations, through minimising negative impacts on our planet and our people. We purchased our first fully electric van in 2008!

Early adopters of social media and our first tweet went out on Twitter in 2009!

One of the few independent family business in our industry, we genuinely care about our customers. Our growth has been organic and as a result of consistently delivering high levels of Service, Quality, Value and Reliability with Environmental Consideration through Innovation and Technology.

We still supply our very first customer and have been since 1995! We believe in working in partnership with suppliers and customers, taking into account their individual needs, to deliver the best possible customer experience.

Dan, our operations Manager, and Andy our Office Manager, are brothers and have worked in the business for over 20 years. We think our team are our heroes, operating throughout the Covid Pandemic since March 2020, they are key workers supplying essential services and products to valued customers ensuring they could continue to open and run their businesses.

Happy New Year From Us All At Futures Supplies

It has been a tough year for everyone and as such, never has there been a more important time to continue to support each other.

As 2020 comes to a close, we really cannot thank all our loyal customers enough for your support throughout these turbulent times. Rest assured we will continue to go above and beyond to exceed your expectations in delivering an exceptional customer experience.

Our carefully selected suppliers will continue to receive our full support and we are grateful for your help in what has been one of our most challenging years in our 25 years of trading.

Our heart goes out to those who have lost loved ones from this awful virus. If nothing else this year has taught us all to be kind, think of others and remember business is not just about the bottom line but giving back and standing together to overcome this enormous challenge.

We hope 2021 will bring better times for us all in the meantime all the team at Futures Supplies would like to wish you and your families a very happy New Year and everything you wish for.

Marc Kemp, Managing Director.

Drum Roll Please!

Futures Supplies have been awarded the Feefo Gold Trusted Service Award for the second consecutive year.  An independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director at Futures Supplies, commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We are looking forward to another successful year ahead.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

Follow the link to read our reviews or visit the website.

www.feefo.com/en-gb/reviews/futures-supplies-support-services-ltd

 

 

 

Futures Supplies Awarded Feefo Gold Trusted Service Award 2017

feefo_gold_trusted_service_2017_darkFutures Supplies & Support Services has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

Marc Kemp, Managing Director of Futures Supplies commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.”

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction.

To find out more and see our reviews visit the website www.futures-supplies.co.uk

Congratulations!

Dave H&S 2016Ensuring highest standard of training and development has always been fundamental to Futures Supplies. We believe whole heartedly in supporting our personnel through continual training and development that is practical, enjoyable and applicable to each individual.

Continually investing in staff to ensure expertise, motivation and job satisfaction endorses our company belief that a happy team creates happy customers.

VAL Reach Truck 2016We would like to congratulate Dave Wilder, who recently successfully completed the Supervisors General Health & Safety Course and Valentin Petrea, the AITT accredited Reach Truck training.

 

 

 

 

Customer Experience Is Key

Feefo Logo GreyFutures Supplies has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence has long been part of our company’s ethos.

The trend to research a company, as well as its products and services, on-line prior to purchasing is now a well-established practice. Recognising this, and the need to continually innovate within our business operations, we have now linked up with independent feedback provider Feefo as an efficient means to gather customer feedback.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe including key names in store retail, business service providers and financial services.

Feefo generates real reviews from real customers that have actually made a purchase generating genuine insights and feedback that you can trust.

Such a high percentage of buyers check reviews before making a purchases these days that we felt it was critical to provide this facility to continue to build our customers’ confidence in the products and services we provide.

The ability to share reviews that demonstrate service excellence and build trust with our customers, not just on our website but across social media platforms, we hope will help you make a fully informed purchasing decision.

Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it is needed most.

You can see our feedback by visiting the website at www.futures-supplies.co.uk