We want our customers to have confidence in the goods and services that we supply and we do not think it is enough just to make claims about our quality and environmental credentials. At Futures Supplies, we believe that these should be backed up and certificated by independent bodies, auditors and assessors.
To ensure transparency and creditability, we maintain certification to BS EN ISO 14001:2004 and BS EN ISO 9001:2008 through recertification and annual external auditing carried out by Det Norske Veritas (DNV) who are UKAS accredited.
Accreditation by the United Kingdom Accreditation Service (UKAS) is key to ensuring that our customers can have confidence in the quality of goods and in the provision of our services.
We are delighted to have another successful external audit under our belts to demonstrate to our customers’ continual improvement and that we continue to meet and exceed the requirements of the standards.
Futures Supplies encourage its team to attend training, which is meaningful and assists in delivering exceptional customer service, especially when it comes to product knowledge.
Hot on the heels of Amy Whittle and Trish Carr, who attended the very first Katrin Training Academy, Leiann Kemp, Customer Service Manager and DanielRendall, Business Development Manager were delighted to be invited to attend the interactive sessions for the day which included presentations, videos and practical exercises.
The Katrin Academy, which is based at the head office premises of Metsa Tissue in Walton on Thames, opened its doors to its key suppliers to deliver product training designed to be about learning through practical example.
Both Leiann and Daniel agreed that the training programme was excellent and that the knowledge gained will assist in delivering and exceeding customer expectations when recommending cost in use and environmental solutions in the washroom.
Congratulations to The CarbonNeutral Company recently voted Best Offset Retailer 2013 for the third consecutive year in a survey by Environmental Finance. The accolade, voted for by the carbon industry, recognises the company for its reliability, innovation and quality of service in the sourcing of carbon credits and the service it delivers to its clients.
The Award culminates a period of strong client growth for the company, after it recently became the preferred carbon credit supplier to tech-giant Microsoft.
CarbonNeutral® is the registered trademark of The CarbonNeutral Company and is the global standard to certify that businesses have measured and reduced their CO2 emissions to net zero for their company, products, operations or services.
Futures Supplies are proud to be CarbonNeutral certificated and have been delivering you carbon neutral supplies since 2006.
Find out more at http://www.futures-supplies.co.uk/environment.asp#carbon_neutral
Francisco Duarte of Principle Cleaning was not only a well- respected client but had, over many years, become a very special friend whose honesty, integrity and presence are greatly missed, so the team at Futures Supplies was delighted to be able to offer its support to ‘Team Francisco’ at the recent Race for Life London event at Regents Park, to help raise valuable funding for Cancer Research UK.
A BIG congratulations goes out to all the ‘Team Francisco’ runners, including our Sales Manager Amy, from all the team at Futures Supplies on such an amazing achievement.
We were delighted to be there to cheer you all across the finishing line and it was a privilege to spend the day remembering, with you, how special Francisco was to us all.